Document Type

Working Paper

Publication Date



This article describes a usability study of the newly redeveloped website for Trinity University's Coates Library. Conducted in 2019, the study involved eleven participants in two groups – six laptop users and five mobile users. Each participant observation focused on six tasks: navigating to the site, finding a liaison librarian, determining if the library had a particular database, locating information on borrowing privileges, finding if a study room was available, and locating a particular special collection. The results revealed that laptop and mobile users browse the site differently though they were equally successful in completing the tasks. The study exposed opportunities to correct a few minor design concerns, address a programming flaw with the mobile menu, and to identify an issue when searching the special digital collections.