This article describes a usability study of the newly redeveloped website for Trinity University's Coates Library. Conducted in 2019, the study involved eleven participants in two groups – six laptop users and five mobile users. Each participant observation focused on six tasks: navigating to the site, finding a liaison librarian, determining if the library had a particular database, locating information on borrowing privileges, finding if a study room was available, and locating a particular special collection. The results revealed that laptop and mobile users browse the site differently though they were equally successful in completing the tasks. The study exposed opportunities to correct a few minor design concerns, address a programming flaw with the mobile menu, and to identify an issue when searching the special digital collections.
Poff, Elizabeth, "Usability Study of the Coates Library Website after Redevelopment Using Laptop and Mobile Devices" (2019). Library Faculty Research. 101.